After you place order, we will start to proceed it and you will receive the Shipping tracking number by the same Working day!! 
Please check https://www.mejorvirginhair.com/index.php?route=information/contact
Please make sure you provide the correct address and postcode and Phone number when you place the order.  If the parcel is shipped to a different address due to your wrong information provided or Shipping company can Not contact you due to wrong phone number provided by buyer, we will Not be responsible for it !! 
Exchange Policy:  Customers can return the hair in 15 days by the time they receive the hair in its original condition If customers want to exchange hair, customers pay shipping to us and we pay shipping to customers!